No, we do not offer Cash on Delivery. All orders must be prepaid using the available online payment options at checkout.

The Carve provides free shipping inside India on all prepaid orders. If you select the prepaid option at checkout, you will receive an additional Rs.50 discount on your transaction.

For overseas orders, we charge Rs. 1000 freight.

Your order will typically be delivered within 6 to 8 working days from the date of dispatch.
We strive to process and ship all orders as quickly as possible. Delivery times may vary slightly depending on your location and accessibility.

Absolutely. The Carve ships internationally! Whether it's the Indonesian archipelago or New York City, we're ready to deliver. For overseas orders, we charge Rs. 1000 freight.

No, we can only exchange or refund the same product once.

If the cargo you received was tampered with or wrong, please contact us within 24 hours of receiving it. Please provide us an image of the tampered cargo so that we can take the necessary action.

For shipment in India, we employ reputable courier firms such as Bluedart, Delivery, Xpressbees, Ekart, and many others.

We want you to love your purchase, and we’re confident you will. However, if you'd like to return an item, we offer a one-time exchange for your order.

• No Refunds: We do not offer refunds, but we do allow a one-time exchange for your order.

• Condition: The product must be unused and in original packaging with all tags intact.

• Return Process: Returns will be processed only once for each order. Past exchanges are not eligible for return.

• Shipping Fees: Shipping charges are non-refundable.

Please ensure that the product is returned in the same condition as received.

You can return your merchandise by following the steps outlined below:

1. On our website, https://thecarve.in/, select My profile (top right corner) and enter your email address and password.

2. If you don't already have a The Carve account, click Register and enter the email address you used to place your order. You will receive a confirmation email. There, you can click 'Visit our Store'.

3. Now, click to My profile (top right corner) and log in with your email and password.

4. Scroll down and click 'My Returns' under Company.

5. Enter your Order ID and Email ID, choose the products you wish to return, and confirm.

The items will be picked up from your location within 2-3 business days. Please package the merchandise with the invoice and tags intact.

Your store credits will be issued within 5 business days of the return being picked up. You can use these credits on your next purchase. Your store credit will be good for two years.

1. Visit https://thecarve.in/ and click on My profile (top right corner) to log in with your email address and password.

2. You can view the value of your store credits by choosing 'Show my Credits'.

3. Enter your email address to get a discount code for an amount equal to or less than your basket value.

4. Copy the provided discount code and use it at checkout!

We want you to be happy with your purchase. If for any reason you are not satisfied, we offer the following exchange policy:

• One-Time Exchange: We do not offer refunds, but we provide a one-time exchange for your order.

• Eligibility: To be eligible for an exchange, the product must be unused and returned in its original packaging with all tags intact.

• Exchanges Only: Exchanges are allowed only once per order. Past exchanges are not eligible for return.

• Non-Refundable Shipping Fees: Shipping charges cannot be reimbursed.

If you meet these conditions, we will process your exchange promptly.

If you wish to cancel an order placed on The Carve, please contact us at info@thecarve.in or text us the order details using the WhatsApp icon in the bottom-right corner of this screen. As long as your order has not been sent for processing, we can cancel it and return your money. Once an order has been submitted for processing, it cannot be canceled.